VICTORIA – Virtual Contact Center and Rich Interactive Applications
VICTORIA is intended to dramatically ease the whole process necessary to set up a telco 2.0 service, suitable for landline, 1st generation mobile phones and smarthpones. Indeed VICTORIA will accomplish two main tasks:
- On one hand, VICTORIA will enable application developers to more easily develop, manage and publish different telephone solutions thanks to a web-based graphic drag and drop application builder and a management server that provides versioning, logging and dynamic code generation.
- On the other, VICTORIA will enable customers to quickly buy and pay for what they need thanks to an on-line billing and provisioning engine that manages credit card and bank transfer.
VICTORIA will offer a unified on-line tool for both the development and acquisition phase of telco 2.0 services: not only the design and coding time today necessary to create new applications will be radically shortened, but also the purchase process will be reduced and streamlined requiring only a few clicks.